RESERVATION RULES
PAYMENT:
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The full cost of your reservation must be paid within 48 hours of making the booking. The deposit slip must be faxed or emailed to confirm your reservation.
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Failure to do this will result in the automatic cancellation of your provisional reservation.
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Should the reservation be made 48 hours or less prior to your arrival date, the full cost of your accommodation must still be paid prior to arrival and the deposit slip faxed/emailed to us.
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Should the deposit not be received in time, the reservation will be automatically cancelled.
CANCELLATIONS (WRITTEN REQUEST NEEDED):
A reservation which is cancelled or not taken up is regarded as a cancellation and is subject to the following rules:
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For a cancellation made 31 days or more prior to the arrival date, 25% of the full reservation amount will be forfeited.
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For a cancellation made 30 - 21 days prior to the arrival date, 50% of the full reservation amount will be forfeited.
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For a cancellation made 20 - 11 days prior to the arrival date, 75% of the full reservation amount will be forfeited.
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For a cancellation made 10 days or less prior to the arrival date, or on the arrival date, 100% of the full reservation amount will be forfeited.
AMENDMENTS:
Amendments to a reservation are made free of charge, with the following exceptions:
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If the arrival is postponed 10 days or less before the arrival date, or on the arrival date, 25% of the full reservation amount will be forfeited.
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If the arrival is postponed 30 days or less prior to the arrival date, or on the arrival date, and then cancelled at a later stage, the cancellation rules applicable at the time of the postponement will apply, should this amount be greater than the new cancellation fees.
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Should visitors not arrive on the reserved date, the accommodation will be held until the following day, but the full amount will be forfeited.
NB: Please note that NO MOTORCYCLES are allowed on the Lodge.