IT TECHNICIAN REF NO: 170524/11

Branch: Provincial Operations: Eastern Cape
Dir: Corporate Services
SALARY : R444 036 per annum (Level 09)
CENTRE : King William’s Town
REQUIREMENTS : A National Diploma or Degree in Information Technology. Three (3) years
experience in IT. The following certifications will be advantageous: Microsoft
Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert
(MCSE), A+ and Network+. The disclosure of a valid unexpired driver’s licence.
Knowledge of Windows 7; Windows 8; Windows 10; Windows 11; MS Office
2016 and Office 365; Symantec Anti-virus; Microsoft SMS; Transversal
systems (PERSAL; BAS; and LOGIS) and ITIL will serve as an advantage.
Applicants must have a valid driver’s license (Certified copy must be attached)
and be willing to travel to various remote sites and offices. Knowledge of the
Access to Information Act. Knowledge and experience of information
technology development and enhancements. Knowledge of administrative and
clerical procedures and systems. Knowledge of the PFMA Act and
departmental policies and procedures. Competencies: An in-depth knowledge
of client-server IT environments. Leadership qualities as well as strong
customer service and interpersonal skills. Good computer knowledge and skills
(Ms Word; Ms Excel and MS PowerPoint). Ability to work under pressure. Good
communication skills (verbal and written). Exposure to different business
application platforms.
DUTIES : Manage calls logged on the call management system. Provision of end-user
support with regard to hardware; software and network connectivity. Equipment
and software analysis. Physical inspection of equipment for any visible defects.
Testing and connection of peripherals on their stations including driver
installation. Provision of necessary training in the operational use of equipment.
Ensure that all IT policies, norms, and standards are enforced. Rolling out of
new software on computer equipment as prescribed by the office of the CIO.
Maintaining of existing hardware and software. Executing Root Cause Analysis
with regard to hardware and software incidents and problems. Resolving
warranty issues should equipment fall within this category. Providing clients
with advice regarding future use of or replacement of equipment/software.
Investigate equipment/software capabilities. Decommissioning of hardware
and software. Receive equipment that is to be removed from the system. In the
case of equipment with memory capabilities, ensure all data is permanently
removed from devices. Executing client installations of Transversal systems
(PERSAL, SAP, BAS, LOGIS) and ensuring software connectivity. Perform
quality control for the Local Area Network (LAN). Perform installations,
maintenance, and upgrading of computer hardware and second-line faultfinding identification. Install and upgrade software applications not performed
by resources from the outsourced partner. Provide and maintain internet and
e-mail client services. Ensure that antivirus software signature and operating
systems patches are up to date. Initiate and coordinate the change control
procedures. Provide technical input for training and development of computer
end-user skills. Perform routine backups for all the available servers.
Knowledge of DWS Asset and Supply Chain Management will be an added
advantage. Compile monthly performance reports. The appointees will be
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expected to perform overtime and standby duties when necessary as well as
assist the Regional ITC Officer with all IT-related tasks.
ENQUIRIES : Mr. B Bharat Tel No: (043) 604 5440
APPLICATIONS : Eastern Cape (King William’s Town): Please forward your application quoting
the relevant reference number to the Department of Water and Sanitation,
Private bag X7485, King Williams Town, 5600 or hand deliver at 2 Hargreaves
Avenue, Old SABC Building, King William’s Town, 5601.
FOR ATTENTION : Mr. MK Noah Tel No: (043) 604 5323

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